Streamline Your Digital Efforts
DGTLsuite’s platform helps businesses manage their digital customer service inbox, plan and schedule content, and easily collaborate with teams.
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Engage with your digital audience at scale
DGTLsuite’s Engage tool supports digital conversation and engagements at scale all in one place. Our inbox helps automate tasks to accelerate response times so you can connect with customers quickly and efficiently while building a loyal and connected audience.
Features of DGTL Engage
In today’s digital era, customers are constantly connected and engaged. It is crucial to establish the perfect customer care infrastructure to guarantee operational efficiency, create opportunities for scalable growth, and reduce costs.
Control and manage your digital conversations
Exceed your customers’ expectations and deliver responsive, tailored experiences on their communication channel of choice: digital. Engage provides a true Omnichannel customer support experience. No more bouncing between platforms, connecting conversations, or retrieving reference data. Meet customers where they are and build long-lasting relationships on any channel with our all-in-one digital inbox.
DGTLsuite will aggregate and process inbound customer inquiries from the following platforms:
- Live Chat / Chatbots
- SMS Messaging
- Mobile Applications
Work Smarter with more visibility
Business transitioning to digital channels looking to simplify and enhance their end-to-end customer journey, need Engage to simplify workflows. With Engage’s system of data categorization (tags, tiers, protocols) any business can produce consistent and timely responses to a multitude of inquiries. Engage ensures you keep your finger on the pulse of your brand sentiment by leveraging collected messaging data into an informed customer strategy.
The social media landscape today is faster than ever before. For brands, it is crucial to stay competitive by responding promptly to questions, comments, and complaints online. Engage offers a feature called Response Protocols that allows you to store and quickly retrieve pre-written responses for common inquiries. This saves time and effort by eliminating the need to copy and paste or compose individual replies repeatedly.
Understand your Audience
Exceed your customers’ expectations and deliver responsive, tailored experiences on their communication channel of choice: digital. Engage provides a true Omnichannel customer support experience. No more bouncing between platforms, connecting conversations, or retrieving reference data. Meet customers where they are and build long lasting relationships on any channel.
Easy collaboration and automation where it matters
Engage engineers intelligent and customizable automation into your business. Automated support maximizes the ideal deployment of chatbots and empowers your team while reducing the risk of a bad customer experience. Streamline your workflow and scale with Engage’s personalized protocols and empower your teams with insightful analytics on inbound volume, response time, and peak times messaging data.
Integrations
Seamlessly integrates with bot services, CRM connectors and data reporting systems to give you a 360 view of your customer service.
Chatbot
Improve your customer engagement process and operational efficiency simultaneously by setting up sophisticated NLP enhanced chatbots.
