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Explore Our Case Studies

Dive into our case studies for an in-depth look at our capabilities and the value we bring to the table for businesses. Discover how we can help you achieve your business goals and join our growing list of satisfied clients.

Automotive

Driving Their Brand Forward With A Traditional & Digital Transformation Roll Out

Automotive client reinvents the wheel with a brand refresh using a mix of touchpoints

Challenge

Objective
With a limited marketing team the client needed consistent visuals for every customer touchpoint from mailers and billboards to social and digital advertising as well as building a larger digital audience.

Struggling to keep up with customers on social media, the auto dealership needed a new strategy to improve customer service, build a positive online reputation, drive foot traffic to their locations, and increase credit applications.

Results

110%

Total Audience Growth

227%

Increase in Engagement

64k

Website Visits

Food & Beverage

Satisfying A Food & Bev Client's Appetite for Digital Customer Transformation & Multi-Channel Integration

With a rising digital community, the client needed to grow its online presence and support franchise locations from a corporate level.

Challenge

Challenges
With limited media and a small digital team, the pizza joint needed a deeper pool of content to build a large online presence and manage its growing audience as a result.

Multiple franchises producing inconsistent content with no centralized tool to manage messaging, creative assets, and digital engagement.

Results

132%

Facebook impression increase

151%

Increase in likes from ADS

64%

Gain in click-through-rate

14%

Audience growth

Retail & E-Commerce

Providing Home Comfort to the Digital Customer Journey for a Large, Regional Electronic & Home Goods Reatiler

Faced with a changing retail climate & a small digital team, the retailer recognized survival depended on understanding and adapting to the digital customer journey.

Challenge

Challenges
The brand had a small team managing multiple digital channels with 24-hour customer expectations. This led to an over-dependence on manual and native community management.

A rise in overall negative brand sentiment, and the need to improve the brand's ability to nurture current and potential customer relationships as digital engagement grew.

Results

20%

Audience Growth

86%

Engagement increase

68%

Average response rate

80%

Respone time improvement

Telecom & AI

Transforming the way customers communicate with an award-winning telecom company using AI-powered tech

Providing an all-in-one solution to manage a growing number of digital customer service interactions and streamlining the service ticket routing system

Challenge

Challenges
Having a limited team to manage multiple digital channels with 24-hour service resulted in an overdependence on manual and native platform community management. This led to difficulty finding actionable customer inquiries and a lack of internal support for service resolutions.

A record number of customer inquiries needed to be addressed and escalated to the appropriate internal departments quickly but there was no way to sync successful customer resolutions or organize data across an abundance of third-party tools.

Results

91%

Percentage of out processed items controlled autonomously by bot

58%

Were primarily bot controled requiring minimal if any human interactioat Al

32%

Were human controlled more than

50%

Of the interaction

CBD

Developing a Male-Focused CBD Brand & Putting it on a High Note

Releasing a new CBD brand to the market focused on male mental & physical health, DGTLsuite needed to develop a brand and marketing roadmap to break the "grass ceiling."

Challenge

Entering as a new brand in an evolving industry the CBD retail brand based in Anaheim, California, worked with modern medicine to find the best quality herbal supplements to support and maintain optimal well-being. The brand's focus is men’s mental health and delivers value by offering CBD-based wellness products in collaboration with clinical experts. The client wanted to start the conversation surrounding men's overall physical health and help men cope with everyday stress and social pressures.

Results

1000%

Increase in social media impressions

300%

Social audience growth

95%

Social profile visibility increase in first 30 days

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