Explore Our Case Studies
Dive into our case studies for an in-depth look at our capabilities and the value we bring to the table for businesses. Discover how we can help you achieve your business goals and join our growing list of satisfied clients.
Automotive
Driving Their Brand Forward With A Traditional & Digital Transformation Roll Out
Automotive client reinvents the wheel with a brand refresh using a mix of touchpoints
Challenge
Objective
With a limited marketing team the client needed consistent visuals for every customer touchpoint from mailers and billboards to social and digital advertising as well as building a larger digital audience.
Struggling to keep up with customers on social media, the auto dealership needed a new strategy to improve customer service, build a positive online reputation, drive foot traffic to their locations, and increase credit applications.
Results
110%
Total Audience Growth
227%
Increase in Engagement
64k
Website Visits
Food & Beverage
Satisfying A Food & Bev Client's Appetite for Digital Customer Transformation & Multi-Channel Integration
With a rising digital community, the client needed to grow its online presence and support franchise locations from a corporate level.
Challenge
Challenges
With limited media and a small digital team, the pizza joint needed a deeper pool of content to build a large online presence and manage its growing audience as a result.
Multiple franchises producing inconsistent content with no centralized tool to manage messaging, creative assets, and digital engagement.
Results
132%
Facebook impression increase
151%
Increase in likes from ADS
64%
Gain in click-through-rate
14%
Audience growth
Retail & E-Commerce
Providing Home Comfort to the Digital Customer Journey for a Large, Regional Electronic & Home Goods Reatiler
Faced with a changing retail climate & a small digital team, the retailer recognized survival depended on understanding and adapting to the digital customer journey.
Challenge
Challenges
The brand had a small team managing multiple digital channels with 24-hour customer expectations. This led to an over-dependence on manual and native community management.
A rise in overall negative brand sentiment, and the need to improve the brand's ability to nurture current and potential customer relationships as digital engagement grew.
Results
20%
Audience Growth
86%
Engagement increase
68%
Average response rate
80%
Respone time improvement
Telecom & AI
Transforming the way customers communicate with an award-winning telecom company using AI-powered tech
Providing an all-in-one solution to manage a growing number of digital customer service interactions and streamlining the service ticket routing system
Challenge
Challenges
Having a limited team to manage multiple digital channels with 24-hour service resulted in an overdependence on manual and native platform community management. This led to difficulty finding actionable customer inquiries and a lack of internal support for service resolutions.
A record number of customer inquiries needed to be addressed and escalated to the appropriate internal departments quickly but there was no way to sync successful customer resolutions or organize data across an abundance of third-party tools.
Results
91%
Percentage of out processed items controlled autonomously by bot
58%
Were primarily bot controled requiring minimal if any human interactioat Al
32%
Were human controlled more than
50%
Of the interaction
CBD
Developing a Male-Focused CBD Brand & Putting it on a High Note
Releasing a new CBD brand to the market focused on male mental & physical health, DGTLsuite needed to develop a brand and marketing roadmap to break the "grass ceiling."
Challenge
Entering as a new brand in an evolving industry the CBD retail brand based in Anaheim, California, worked with modern medicine to find the best quality herbal supplements to support and maintain optimal well-being. The brand's focus is men’s mental health and delivers value by offering CBD-based wellness products in collaboration with clinical experts. The client wanted to start the conversation surrounding men's overall physical health and help men cope with everyday stress and social pressures.
Results
1000%
Increase in social media impressions
300%
Social audience growth
95%
Social profile visibility increase in first 30 days