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Team Pricing
Frequently asked questions
If I downgrade to DGTLsuite Basic, will scheduled posts still go out?
Yes, scheduled posts will continue to go out after the trial ends, as long as the connected social channel is not removed from DGTL Account. However, no additional posts will be able to be scheduled until you upgrade your plan to a paid option.
Will I be notified before my free trial ends?
Yes, you will receive a reminder email one week before your first charge.
What happens after my free trial ends?
The payment method on file is charged unless you have chosen to downgrade to DGTLsuite Basic before the trial period has ended.
What is a core social media platform?
Currently, our core platforms are Facebook, Instagram, LinkedIn, and Google. X (formally known as Twitter) is available as an add-on to the DGTLsuite business plan.
What payment methods does DGTLsuite accept?
DGTLsuite accepts credit and debit card payments from Visa, Mastercard, American Express, JCB, Discover, and Diners Club. We’re not able to accept PayPal, check, or bank transfer payments.
What social media networks are supported by DGTLsuite?
DGTLsuite supports key social media networks including Facebook, Twitter, Instagram, LinkedIn, and Google My Business. You can also monitor and respond to comments on selected platforms and generate quick reports to analyze your efforts and make better strategic decisions in the future.
Who is the DGTLsuite Basic plan ideal for?
One person who wants to publish content or engage with their community across two connected accounts.
Who is the DGTLsuite Pro plan ideal for?
One person that needs more accounts or wants analytics, or a team that wants to collaborate.
Who is the DGTLsuite Business plan ideal for?
A team that needs advanced analytics, multi-brand support, or X (formally known as Twitter). X is available as an add-on.
Who is the DGTLsuite Enterprise plan ideal for?
A team that wants advanced features like email/text connectors, chatbots, and API access.
Does DGTLsuite offer a free trial?
Yes, DGTLsuite offers a free trial on our Pro and Business plans for 30 days. During the trial, you can change your plan type at any time, including paying for a subscription or opting for our Basic plan, which is Free Forever.
Are there posting limits within the subscription tiers?
No, we do not have any posting limits within any of our subscription tiers.
Does DGTLsuite offer analytics?
Yes, DGTL Analyze (available with any paid plan) provides volume and response analytics and basic content analytics.
Can I schedule social media posts with DGTLsuite?
Yes you can! You can schedule and publish posts both directly for single image/video posts and carousels across our supported social media channels. We also have the ability to “mark a post as scheduled” if you choose to publish it manually.
Can I have multiple users?
All of our plans include one user seat, with the ability to purchase more user seats at any time.
Are there any contracts or commitments?
There are no contracts on our Basic, Pro, or Business plans and you can cancel at any time. At the end of your free trial, you’ll be asked to add your credit card. If you add a credit card during the trial, you’ll be billed automatically at the end of your trial period. If you sign a contract for a custom Enterprise plan, the terms outlined in the contract will be applicable.
Do you offer software training?
Yes, (visit our knowledge base https://help.dgtlsuitestg.wpenginepowered.com/portal/en/kb) to access help documents and software walkthroughs. You can request support via a ticket submission here (Request support: https://help.dgtlsuitestg.wpenginepowered.com/portal/en/newticket?departmentId=696467000000006907&layoutId=696467000000074011)
Will I lose anything when I move from trial to subscription?
If you are downgrading from a free trial of a paid plan to a DGTLsuite Basic subscription, your additional users’ accounts will be deactivated, and only two social accounts will remain active.