Explore Our Case Studies

With limited media and a small digital team, the pizza joint needed a deeper pool of content to build a large online presence and manage its growing audience as a result.

Multiple franchises producing inconsistent content with no centralized tool to manage messaging, creative assets, and digital engagement.

The brand had a small team managing multiple digital channels with 24-hour customer expectations. This led to an over-dependence on manual and native community management.

A rise in overall negative brand sentiment, and the need to improve the brand's ability to nurture current and potential customer relationships as digital engagement grew.

Having a limited team to manage multiple digital channels with 24-hour service resulted in an overdependence on manual and native platform community management. This led to difficulty finding actionable customer inquiries and a lack of internal support for service resolutions.

A record number of customer inquiries needed to be addressed and escalated to the appropriate internal departments quickly but there was no way to sync successful customer resolutions or organize data across an abundance of third-party tools.

Entering as a new brand in an evolving industry the CBD retail brand based in Anaheim, California, worked with modern medicine to find the best quality herbal supplements to support and maintain optimal well-being. The brand's focus is men’s mental health and delivers value by offering CBD-based wellness products in collaboration with clinical experts. The client wanted to start the conversation surrounding men's overall physical health and help men cope with everyday stress and social pressures.