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DGTL Engage

Control and manage your digital conversations

Quickly delegate tasks and get notified of …

Work smarter with more visibility

Enable greater visibility across team and seamless…

Understand your audience

Access essential customer details and …

Easy collaboration and automation where it matters

Optimize social interactions and drive efficiency…

DGTL Create

Social content planning and scheduling

Easily plan and publish posts for all your…

Hassle-free content collaboration

Work together with your internal team…

An easily accessible media library

Keep all your media assets organized…

Streamline your workflow

Leave comments in context within your…

DGTL Analyze

Take advantage of multiple dashboards and easy filtering

Track performance and analytics …

Deep dive into all your analytics

Uncover new insights around strategy…

Team insights help improve your customer care

Measure ROI and team performance…
Solutions

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Social Management

Plan, manage, schedule, and publish social media content while collaborating with your team.

Customer Care

Scale digital customer service and community management efforts within a unified inbox.

Data & Intelligence

Drive strategic decision-making with actionable insights in easy-to-digest dashboards.
Pricing
Case Studies
Contact Us
Get Started

About Us
Platform

See All Features

DGTL Engage

Control and manage your digital conversations

Quickly delegate tasks and get notified of …

Work smarter with more visibility

Enable greater visibility across team and seamless…

Understand your audience

Access essential customer details and …

Easy collaboration and automation where it matters

Optimize social interactions and drive efficiency…

DGTL Create

Social content planning and scheduling

Easily plan and publish posts for all your…

Hassle-free content collaboration

Work together with your internal team…

An easily accessible media library

Keep all your media assets organized…

Streamline your workflow

Leave comments in context within your…

DGTL Analyze

Take advantage of multiple dashboards and easy filtering

Track performance and analytics …

Deep dive into all your analytics

Uncover new insights around strategy…

Team insights help improve your customer care

Measure ROI and team performance…
Solutions

See All Solutions

Social Management

Plan, manage, schedule, and publish social media content while collaborating with your team.

Customer Care

Scale digital customer service and community management efforts within a unified inbox.

Data & Intelligence

Drive strategic decision-making with actionable insights in easy-to-digest dashboards.
Pricing
Case Studies
Contact Us
Get Started

Unified Inbox: Your Ultimate Solution for Excellent Customer Support on all Digital Channels

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Explore

How can Unified Inboxes be used to Automate customer support?

What are the benefits of using a Unified Inbox?

Does a Unified Inbox Mix All My Emails Together?

What is a unified inbox?

A unified inbox consolidates all your digital communication channels into a single, organized interface. This means emails, social media messages, live chat inquiries, SMS, and more are accessible from one platform. By aggregating these interactions, businesses can manage and respond to customer inquiries more efficiently and consistently.

Navigating the complexities of customer support in today’s fast-paced digital landscape is more crucial than ever. As businesses strive to engage customers across multiple platforms, managing digital conversations efficiently becomes a significant challenge. Enter DGTLsuite’s Engage app, a game-changer with its unified inbox feature that offers a comprehensive solution to streamline this process. In this blog, we’ll delve into the benefits and functionalities of a unified inbox, explore its role in automating customer support, and reveal how DGTLsuite can enhance your support efficiency to unparalleled levels.

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How can Unified Inboxes be used to Automate customer support?

Automation is a key feature of modern unified inboxes, significantly enhancing efficiency and productivity. Here’s how they can be leveraged for automated customer support:

Unified inboxes can be equipped with pre-written responses for frequently asked questions and common inquiries. This automation feature helps reduce response times and maintain consistency in communication. When a common query is received, the system can automatically send an appropriate pre-written response. This not only speeds up the resolution process but also ensures that customers receive accurate and uniform information.
Integrating chatbots with unified inboxes allows for instant responses to basic customer queries. Chatbots can handle a wide range of tasks, from answering simple questions to guiding customers through troubleshooting steps. This frees up human agents to focus on more complex and nuanced issues that require personal attention.
Automation tools within unified inboxes can automatically assign tasks to the appropriate team members based on predefined rules and criteria. For instance, inquiries can be routed to agents based on their expertise, availability, or the nature of the query. This ensures efficient workflow management and optimal use of resources.
Unified inboxes can use sentiment analysis to automatically gauge the tone and sentiment of customer messages. This helps in prioritizing inquiries based on urgency or emotional tone, allowing agents to address more critical issues first.
Unified inboxes can automatically collect and log customer information and interaction history. This data can be used to provide personalized responses and streamline the support process.
Unified inboxes can automate various aspects of the support workflow, such as escalating issues that remain unresolved for a certain period or triggering specific actions based on customer responses.

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Use cases for a unified inbox

Unified inboxes are versatile and can be beneficial across various scenarios:

Manage all customer inquiries from multiple channels in one place, ensuring quick and efficient responses.
Track and respond to leads from different platforms without missing a beat, improving conversion rates.
Engage with audiences across social media, email, and other channels to build stronger relationships and drive campaigns.
Use a unified inbox to streamline internal communications, ensuring all team members are on the same page.

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What are the benefits of using a Unified Inbox?

Using a unified inbox offers numerous advantages that can significantly improve your customer support operations:

With all communications consolidated in one place, support agents no longer need to switch between multiple platforms to check and respond to messages. This streamlines their workflow and saves valuable time that can be better spent on resolving customer issues. By reducing the time spent navigating different systems, agents can respond to inquiries more quickly and efficiently, thereby enhancing the overall productivity of the support team.
A unified inbox significantly reduces the risk of missing important customer messages. In a fragmented communication system, critical inquiries can easily slip through the cracks, leading to customer dissatisfaction and potential loss of business. However, with a unified inbox, every message is tracked and can be addressed promptly. This ensures that all customer interactions are logged and attended to, enhancing the reliability and responsiveness of the support team.
Centralizing all messages into a single platform provides a clear and organized view of all customer interactions. This holistic perspective makes it easier for support agents to manage conversations and follow up on issues. With an organized system, agents can quickly locate past communications, understand the context of customer inquiries, and provide more informed and accurate responses. This leads to a more streamlined and efficient handling of customer support tasks.
A unified inbox enables support teams to easily categorize, tag, and prioritize messages. By implementing a structured approach to managing inquiries, agents can ensure that urgent issues are addressed first and that no task is overlooked. This organized system helps in managing workloads more effectively, allowing support teams to balance their responsibilities and maintain high levels of service quality. Prioritizing tasks also helps in meeting service level agreements (SLAs) and improves overall customer satisfaction.

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Does a Unified Inbox Mix All My Emails Together?

One common concern is whether a unified inbox will mix all emails and messages into a confusing jumble. However, advanced unified inboxes like DGTLsuite’s Engage tool provide sophisticated categorization and filtering options:

Messages can be categorized based on criteria such as platform, urgency, or type of inquiry.
Use tags to label messages for easy searching and sorting.
Create custom views and filters to focus on specific types of messages or tasks, ensuring that you always have a clear and organized view of your communications.

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Is it Safe to Use a Unified Inbox?

Security is a top concern when dealing with multiple communication channels. Unified inboxes are designed with robust security measures to protect your data:

All communications are encrypted, ensuring that sensitive information is secure.
Set permissions and access controls to ensure that only authorized personnel can access certain messages or data.
Unified inbox providers regularly update their systems to protect against new security threats.

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DGTLsuite: Enhancing Support Efficiency through a Unified Inbox

Omnichannel Support

Engage provides true omnichannel support by aggregating messages from Facebook, Twitter, Instagram, LinkedIn, live chat, SMS, email, and mobile apps into one inbox.

Automated Workflows

Streamline your workflows with automated task assignments, pre-written responses, and follow-up reminders.

Data-Driven Insights

Leverage messaging data to gain insights into customer sentiment and improve your customer support strategy.

Collaboration and Integration

Engage enables seamless collaboration within teams and integrates with CRM systems, chatbot services, and data reporting tools, providing a 360-degree view of customer interactions.

Personalized Customer Experience

By understanding your audience and providing personalized responses, Engage helps build long-lasting customer relationships.

Get started with DGTLsuite

Start working together beautifully. See how DGTLsuite can help your team with our 30-day free trial.

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DGTL Engage

Control and manage your digital conversations

Work smarter with more visibility

Understand your audience

Easy collaboration and automation where it matters

DGTL Create

Social content planning and scheduling

Hassle-free content collaboration

An easily accessible media library

Streamline your workflow

DGTL Analyze

Take advantage of multiple dashboards and easy filtering

Deep dive into all your analytics

Team insights help improve your customer care

Social Management

Customer Care

Data & Intelligence

DGTL Engage

Control and manage your digital conversations

Work smarter with more visibility

Understand your audience

Easy collaboration and automation where it matters

DGTL Create

Social content planning and scheduling

Hassle-free content collaboration

An easily accessible media library

Streamline your workflow

DGTL Analyze

Take advantage of multiple dashboards and easy filtering

Deep dive into all your analytics

Team insights help improve your customer care

Social Management

Customer Care

Data & Intelligence

Unified Inbox: Your Ultimate Solution for Excellent Customer Support on all Digital Channels

Explore

What is a unified inbox?

How can Unified Inboxes be used to Automate customer support?

Use cases for a unified inbox

What are the benefits of using a Unified Inbox?

Does a Unified Inbox Mix All My Emails Together?

Is it Safe to Use a Unified Inbox?

Omnichannel Support

Automated Workflows

Data-Driven Insights

Collaboration and Integration

Personalized Customer Experience

Get started with DGTLsuite

Want to learn more? Get a customized demo for your company

Contact

Solutions

Platform

Company

DGTL Engage

Control and manage your digital conversations

Work smarter with more visibility

Understand your audience

Easy collaboration and automation where it matters

DGTL Create

Social content planning and scheduling

Hassle-free content collaboration

An easily accessible media library

Streamline your workflow

DGTL Analyze

Take advantage of multiple dashboards and easy filtering

Deep dive into all your analytics

Team insights help improve your customer care

Social Management

Customer Care

Data & Intelligence